Customer Service Associate - Riverhead Branch

Dime Community Bank • Riverhead, NY

3d • $22 - $29 • Onsite

About The Position

Dime Commercial Bank is hiring a Customer Service Associate at its Riverhead Branch in Long Island. The associate ensures customer requests and services are completed accurately, responds to inquiries promptly, and processes routine banking transactions. The role includes serving customers, supporting branch business development, completing compliance and account-review work, and cross-training on both the teller window and banking platform. Prior experience in related banking or customer-service roles is a plus.

Requirements

• High school diploma or equivalent.
• At least 1 year of retail banking experience.
• Excellent customer service skills.
• Strong problem-solving skills to uncover and resolve customer issues effectively.
• Thorough understanding of compliance and record-keeping requirements.

Nice To Haves

• Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
• Cash-handling experience.
• Advanced experience with PC, network, email, Director, Internet, word processing, spreadsheets, and transaction research.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
• Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
• Perform account services for Dime customers.
• Respond to customer inquiries and apply knowledge of Dime products and services to provide appropriate solutions.
• Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct mailing campaigns.
• Report matters required under the Bank Secrecy Act, including Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify consumer and commercial lending needs, serve clients with those needs, and refer them to the appropriate department.
• Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, when managers are absent.
• Cross-train on the teller window and banking platform as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED