Customer Service Associate - Melville Branch (Broadhollow Road)

Dime Community Bank•Town of Huntington, NY

3d•$22 - $29•Onsite

About The Position

Dime Commercial Bank is hiring a Customer Service Associate for its Melville Branch on Broadhollow Road in Long Island. The associate ensures customer requests and services are completed accurately, responds to inquiries in a timely manner, and processes routine banking transactions. The role supports branch business development, provides account services and product guidance, handles compliance-related reporting and reviews, and cross-trains on teller and banking-platform duties. Applicants must attach a recent resume.

Requirements

High school diploma or equivalent.
At least 1 year of retail banking experience.
Excellent customer service skills.
Strong problem-solving skills to uncover and resolve customer issues.
Thorough understanding of compliance and record-keeping requirements.
Attach a recent resume to the application.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
Cash-handling experience.
Advanced experience with PCs, networks, email, Director, the internet, word processing, spreadsheets, and transaction research.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
Perform account services for Dime customers.
Respond to customer inquiries and provide in-depth knowledge of Dime products and services to recommend appropriate solutions.
Support the Branch Manager’s business development efforts through in-branch sales, phone, and direct-mail campaigns.
Complete Bank Secrecy Act reporting requirements related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
Maintain current knowledge of bank regulatory requirements.
Identify consumer and commercial lending needs and refer clients to the appropriate department.
Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, in the absence of managers.
Cross-train on teller-window and banking-platform duties as required.