Customer Service Associate - Locust Valley Branch
Dime Careers•Locust Valley, NY
•Onsite
About The Position
Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) for its Locust Valley Branch in Long Island. The CSA ensures customer requests and services are completed accurately, responds to inquiries promptly, and processes routine banking transactions. The role also provides customer account services and product guidance, supports branch business development, and helps maintain compliance and data accuracy. Applicants must attach a recent resume.
Requirements
- High school diploma or equivalent.
- At least 1 year of retail banking experience.
- Excellent customer service skills.
- Strong problem-solving skills to uncover and resolve customer issues effectively.
- Thorough understanding of compliance and record-keeping requirements.
Nice To Haves
- Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
- Cash-handling experience.
- Advanced experience with PCs, networks, email, Director, the internet, word processing, spreadsheets, and transaction research.
Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
- Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
- Perform account services for Dime customers.
- Respond to customer inquiries and provide detailed knowledge of Dime products and services to offer appropriate solutions.
- Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct-mail campaigns.
- Report under Bank Secrecy Act requirements related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
- Perform new-account and file-maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
- Maintain current knowledge of bank regulatory requirements.
- Identify consumer and commercial lending needs, serve clients with those needs, and refer them to the appropriate department.
- Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, when managers are absent.
- Cross-train on both the teller window and banking platform as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
