Customer Service Associate - Great Neck Branch

Dime Community Bank•Village of Great Neck Plaza, NY

13h•$22 - $29

About The Position

Dime Commercial Bank (Dime) is hiring a Customer Service Associate at its Great Neck Branch in Long Island. The associate ensures customer requests and services are completed accurately, responds to inquiries promptly, and processes routine bank transactions. The role also includes account servicing, customer support, sales and business-development support, regulatory reporting, data reviews, and referrals for lending needs. The position requires at least one year of retail banking experience and a high school diploma or equivalent.

Requirements

High school diploma or equivalent.
At least 1 year of retail banking experience.
Excellent customer service skills.
Strong problem-solving skills to uncover and resolve customer issues effectively.
Thorough understanding of compliance and record-keeping requirements.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
Cash-handling experience.
Advanced experience with PC, network, email, Director, internet, word processing, spreadsheets, and transaction research.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
Perform account services for Dime customers.
Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
Support the Branch Manager’s business-development efforts through in-branch sales, phone campaigns, and direct-mail campaigns.
Report matters under Bank Secrecy Act requirements related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
Maintain current knowledge of bank regulatory requirements.
Identify consumer and commercial lending needs, serve clients with those needs, and refer them to the appropriate department.
Make decisions within the role’s authority, including decisions concerning overdrafts, overrides, and signature guarantees, in lieu of absent managers.
Cross-train on the teller window and banking platform as required.