Customer Service Associate - Locust Valley Branch
About The Position
Dime Commercial Bank is hiring a Customer Service Associate at its Locust Valley Branch in Long Island. The role ensures customer requests and services are completed accurately, responds to inquiries in a timely manner, and processes routine banking transactions. The associate also provides account services, explains bank products and services, supports branch business development, follows regulatory and compliance requirements, and identifies customers who may need consumer or commercial lending services. The position requires a high school diploma or equivalent and at least one year of retail banking experience. The hourly pay range is $22 to $29, with exact pay dependent on factors including skills, experience, training, licenses or certifications, language needs, and location. Applicants must attach a recent resume.
Requirements
- High school diploma or equivalent required.
- At least one year of retail banking experience required.
- Excellent customer service skills.
- Strong problem-solving skills to uncover and resolve customer issues effectively.
- Thorough understanding of compliance and record-keeping requirements.
Nice To Haves
- Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
- Cash-handling experience.
- Advanced experience with PC, network, email, Director, internet, word processing, spreadsheets, and transaction research.
Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
- Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
- Perform account services for Dime customers.
- Respond to customer inquiries and provide knowledge of Dime products and services to offer appropriate solutions.
- Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct mail campaigns.
- Report under Bank Secrecy Act requirements related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
- Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
- Maintain current knowledge of bank regulatory requirements.
- Identify opportunities to serve customers with consumer and commercial lending needs and refer them to the appropriate department.
- Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, when managers are absent.
- Cross-train on the teller window and banking platform as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
