Customer Service Associate - Melville Branch (Broadhollow Road)

Dime Careers•Melville, NY

About The Position

Dime Commercial Bank (Dime) is hiring a Customer Service Associate for its Melville Branch on Broadhollow Road in Long Island. The associate ensures customer requests and services are completed accurately, responds to inquiries in a timely manner, and processes routine bank transactions. The role also supports branch business development, maintains compliance and recordkeeping standards, and serves customers with consumer and commercial lending needs by referring them to the appropriate department. The hourly wage range is $22 to $29; exact pay may vary based on skills, experience, training, licenses or certifications, language necessities, and location. Applicants must attach a recent resume.

Requirements

High school diploma or equivalent.
At least 1 year of retail banking experience.
Excellent customer service skills.
Strong problem-solving skills to uncover and resolve customer issues.
Thorough understanding of compliance and recordkeeping requirements.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
Cash-handling experience.
Advanced experience with PC, network, email, Director, internet, word processing, spreadsheet, and transaction research.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night-drop bags.
Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
Perform account services for Dime customers.
Respond to customer inquiries and apply knowledge of Dime products and services to provide appropriate solutions.
Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct-mail campaigns.
Report under Bank Secrecy Act requirements, including Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
Maintain current knowledge of bank regulatory requirements.
Identify opportunities to serve customers with consumer and commercial lending needs and refer them to the appropriate department.
Make decisions within the role’s authority, such as overdrafts, overrides, and signature guarantees, when managers are absent.
Cross-train on both the teller window and banking platform as required.