Customer Service Associate - Great Neck Branch

Dime Careers•Great Neck, NY

22h•Onsite

About The Position

Dime Commercial Bank is hiring a Customer Service Associate at its Great Neck Branch in Long Island. The role ensures customer requests and services are completed accurately, responds to inquiries in a timely manner, and processes routine bank transactions. The hourly wage range is $22 to $29; exact pay may vary based on skills, experience, training, licenses or certifications, language necessities, and location. Applicants must attach a recent resume.

Requirements

High school diploma or equivalent required.
At least 1 year of retail banking experience required.
Excellent customer service skills.
Strong problem-solving skills to uncover and resolve customer issues effectively.
Thorough understanding of compliance and record-keeping requirements.
Applicants must attach a recent resume.

Nice To Haves

Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate or Representative, or Financial Service Associate.
Cash-handling experience.
Advanced PC, network, email, Director, internet, word processing, spreadsheet, and transaction research experience.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashier’s checks, and night drop bags.
Reconcile the cash drawer by proving cash transactions and counting and packaging currency and coins.
Perform account services for Dime customers.
Respond to customer inquiries and provide detailed knowledge of Dime products and services to offer appropriate solutions.
Support the Branch Manager’s business development efforts through in-branch sales, phone campaigns, and direct mailing campaigns.
Report under Bank Secrecy Act requirements related to Currency Transaction Reports, Suspicious Activity Reports, and Dime’s internal Suspicious Activity Tracking Report.
Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
Maintain current knowledge of bank regulatory requirements.
Identify consumer and commercial lending needs, serve clients, and refer them to the appropriate department.
Make decisions within the role’s authority, including overdrafts, overrides, and signature guarantees, when managers are absent.
Cross-train on both the teller window and banking platform as required.