Branch Manager

PNC Bank • Morristown, NJ

18d • Onsite

About The Position

As a Branch Manager within PNC's Central Jersey retail organization, this role is based in Morristown, New Jersey. The Branch Manager plans and executes branch priorities to drive performance, revenue, customer loyalty, and a differentiated customer experience across in-person and digital channels. The role leads a branch team and collaborates with a broad range of ecosystem partners to grow consumer and business relationships, support customers’ financial well-being, and deliver business banking results through business development and community involvement.

The Branch Manager is accountable for branch risk management, regulatory compliance, and adherence to established policies and procedures. The role attracts, onboards, coaches, develops, and retains employees; sets performance expectations; and fosters an inclusive workplace aligned with PNC values. Candidates should note that PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates being considered are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. The position requires the ability to serve as a Notary Public in the applicable state. Spanish speaking is preferred.

Requirements

• Typically 5 or more years of related experience or product knowledge.
• At least 2 years of previous supervisory experience.
• Ability to serve as a Notary Public in the applicable state.
• Candidates considered for the role are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish speaking ability; bilingual Spanish is preferred.
• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• A university or college degree is not typically required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Plan and execute branch priorities to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions supporting financial well-being.
• Create a differentiated customer experience and make banking easy across an omnichannel environment.
• Lead and influence a broad range of ecosystem partners.
• Lead and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and increasing share of wallet.
• Drive business banking results through business development and community involvement.
• Coach employees in consultative selling and technology-enabled customer interactions.
• Lead effective problem resolution and connect customers with PNC resources for a seamless omnichannel experience.
• Attract, onboard, coach, develop, and retain branch team members.
• Set and manage employee performance and activity expectations, and prioritize talent development.
• Cultivate and support an inclusive workplace while modeling PNC values.
• Manage operational, human capital, reputational, and business risks; mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed