Branch Manager

PNC Bank•Clinton, NJ

19d•Onsite

About The Position

As a Branch Manager in PNC's Central Jersey retail organization, based in Clinton, New Jersey, you manage branch performance, customer relationships, sales, risk, compliance, and team development. The role is in-office. You lead consultative customer interactions and branded sales processes to grow revenue, customer loyalty, and consumer and business relationships. You also lead partnerships and business-development efforts, including community involvement, and help customers use technology-enabled, omni-channel banking services. You are accountable for operational, human-capital, reputational, and business risk, and for compliance with regulatory requirements and PNC policies. You attract, onboard, coach, and develop branch employees, manage performance, and foster an inclusive workplace while modeling PNC values. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience.
At least 2 years of previous supervisory experience.
Related experience or product knowledge to accomplish the primary duties; a university or college degree is typically not required.
Ability to serve as a Notary Public in the applicable state.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omni-channel environment.
Lead and influence a broad range of ecosystem partners.
Manage branch risk and compliance in a complex business environment.
Attract, onboard, coach, and develop branch team members; prioritize talent development and manage employee performance.
Lead and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquisition and share-of-wallet growth among consumer and business households and through ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and technology-enabled customer interactions.
Lead effective problem resolution and connect PNC services to deliver a seamless omni-channel customer experience.
Manage operational, human-capital, reputational, and business risks; make decisions to mitigate sales-practice risk.
Ensure compliance with regulatory guidelines and established policies and procedures.
Model PNC values and cultivate an inclusive workplace.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service