Assistant Branch Manager - East 161st Street

Apple Bank•New York City, NY

15h•Onsite

About The Position

The Assistant Branch Manager (ABM) supports the Branch Manager in achieving branch sales, service, and operational goals. The role helps ensure business development targets are met and that policies, procedures, and controls are implemented to protect the Bank from monetary loss. The ABM supports sales initiatives to grow deposits, accounts, and the branch customer base. When the Branch Manager is absent, the ABM is expected to manage the branch, including the Teller-Unit, platform, and ancillary operations. The successful candidate must adapt to challenges in a dynamic industry. The ABM oversees branch operations and staff, addresses operational and customer-service issues, coaches employees, supports sales programs, and ensures compliance and risk controls. The role includes cross-training in branch positions, monitoring service quality, preparing reports, reconciling accounts, assisting with staffing decisions, and notarizing customer documents. Mandatory training may occasionally require travel. Visa sponsorship is not available.

Requirements

Associate’s degree and 3–5 years of assistant branch management or comparable banking experience required; relevant experience may be considered in lieu of formal education.
Minimum 3 years of operations experience, preferably in banking.
Excellent customer service and sales skills.
Excellent working knowledge of branch operations and banking regulations.
Effective problem-solving skills and the ability to maintain composure when interacting with customers and staff.
Strong leadership and interpersonal skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint, and experience using banking software.
Proven ability to stay current with and comply with industry regulations.
Ability to work a flexible schedule, including weekends.
Must qualify to be licensed as a Notary Public for New York State.

Nice To Haves

Bachelor’s degree preferred.
Comfort with technology, mobile services, and online banking services is a plus.

Responsibilities

Support the Branch Manager in overseeing efficient branch operations and ensure staff follow Bank policies, procedures, and controls.
Handle operational issues and branch-related matters, making sound business decisions.
Coach and motivate staff on sales techniques, product knowledge, and suitable Bank products and services; stay informed about new products, services, and promotions.
Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees.
Identify and mitigate operational risk, maintain compliance, and implement action plans to strengthen controls and reduce controllable losses while optimizing customer experience.
Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approvals, and opening and closing procedures; ensure security procedures are followed.
Cross-train on branch positions and perform operational duties as needed, including during peak periods or to maintain teller coverage.
Ensure the branch achieves an audit grade of “Satisfactory” or better.
Troubleshoot complex teller-line and customer-service issues and monitor the quality and efficiency of service delivery.
Serve as a liaison between the branch and other departments regarding internal policies and procedures.
Maintain and apply knowledge of Bank products, services, policies, procedures, and relevant regulations, including Bank Secrecy Act, privacy, Fair Lending, and Regulation E requirements.
Meet assigned sales goals using the Bank’s business development model and available resources.
Assist the Branch Manager in implementing sales programs and use sales coaching to help achieve branch goals.
Pursue sales opportunities with new and existing customers, grow deposits, refer customers for non-deposit products, promote new business, and cross-sell products and services.
Assist with staffing decisions, including hiring, scheduling, disciplinary actions, and performance evaluation.
Prepare daily, weekly, and monthly reports, including potential losses, cash items, and sales; reconcile branch general ledger accounts.
Conduct staff meetings on Bank and branch objectives and establish priorities to support policy and procedure compliance.
Approve customer and Bank transactions within authority limits, balancing customer satisfaction with Bank exposure to loss or fraud.
Notarize legal documents for Bank customers.
Perform other duties as requested.