Branch Manager - Gervais St

Regions Bank•Columbia, SC

6d•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team dedicated to improving customers’ financial wellness. This player-coach oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The manager drives individual sales results while ensuring the branch meets sales, quality, and service goals and operates efficiently and compliantly. The role focuses on fostering customer relationships, identifying financial needs, and helping customers work toward their goals in a fast-paced, energetic environment. The Branch Manager leads a small to moderate-sized team, develops associates through Regions’ iConnect Sales, Service and Coaching process, and builds business through outside sales and relationship management. The manager educates customers, associates, and the community about financial wellness and banking technology; advises customers on consumer and business products and services; helps with transactional needs; resolves escalated issues; and manages branch recruiting and selection. The role also collaborates with internal partners and ensures compliance with bank policies, procedures, audit requirements, and applicable laws and regulations. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The role is incentive eligible and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay. The position may be filled at a higher level depending on qualifications and experience.

Requirements

High school diploma or GED.
Three years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education required for licensing.
Ability to work on Saturday as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of key advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual in English and Spanish.

Responsibilities

Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing guidance on Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the community about financial wellness practices and Regions’ mobile, online, and ATM banking solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including greeting customers and processing transactions when needed.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage the recruiting and selection process for the branch.
Maintain relationships with Line of Business partners and refer customers to internal experts for complex financial needs.
Follow bank policies, processes, procedures, audit requirements, laws, and regulations; ensure associates complete assigned operational risk duties and identify and report operational risks.