Branch Manager - Hernando Commerce St

Huntington National Bank•Hernando, MS

1d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role includes coaching colleagues on established processes, guiding the team toward budgeted production goals, acquiring consumer and business customers, referring customers to bank partners, and proactively deepening existing customer relationships. The manager is also responsible for ongoing business development and a calling program. The position manages a portfolio of high-value consumer and business customers, supports strong customer service, oversees branch operations, and develops internal and community relationships. It includes responsibility for staffing, colleague development, operational and regulatory compliance, and understanding branch sales, service, operations, and financial performance. The role is based in an office workplace. The position is exempt from overtime pay.

Requirements

High school diploma or GED and at least one year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints and meet additional background-check requirements applicable under NMLS regulations.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, and colleague development.
Excellent verbal and written communication skills.
Comfort with technology, including mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree and previous management experience.
Presentation skills.
Experience or acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, and colleague development.

Responsibilities

Manage a portfolio of high-value consumer and business customers and refer customers to other bank areas to meet needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations and follow operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Lead sales, service, and operations; coach colleagues; help achieve production goals; acquire customers; deepen customer relationships; and conduct business development and calling activities.
Perform other duties as assigned.