Branch Manager - Gervais St

Regions Bank•Columbia, SC

8d•$61,849 - $80,798•Onsite

About The Position

The Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. Acting as both player and coach, this role oversees branch operations, manages associate performance, and guides associates in understanding and meeting customers’ financial needs. The manager drives personal sales performance and leads the team in meeting or exceeding branch sales, quality, and service goals while maintaining an efficient, compliant branch. The position leads a small to moderate-sized team, develops associates through Regions’ iConnect Sales, Service and Coaching process, and conducts outside sales to build new business and maintain existing consumer and business relationships. The manager educates customers, associates, and the community about financial wellness and banking technology; advises customers on consumer and business products and services; handles customer needs as necessary; resolves escalated issues; and manages recruiting and selection for the branch. The role also works with internal business partners and ensures compliance with bank policies, procedures, audit requirements, and applicable laws and regulations, including operational risk management. This role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and an active Life Insurance License must be obtained within the first 12 months and maintained through continuing education. The position is exempt from FLSA timekeeping requirements and is not eligible for overtime. It is incentive eligible and may be filled at a higher level depending on qualifications and experience.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain required continuing education.
Ability to work on Saturday as needed.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to exhibit mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.
Bilingual English/Spanish.

Responsibilities

Lead a small to moderate-sized team of branch associates in identifying customer needs and providing guidance on Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associate product knowledge and customer-needs identification.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Ensure an optimal customer experience, including greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, and applicable laws and regulations; ensure associates complete delegated operational risk duties and identify and report operational risks.
Work on Saturdays as needed.