Branch Manager - Hernando Commerce St

Huntington National Bank•Hernando, MS

14h•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading all facets of sales, service, and operations. You coach colleagues on existing processes, lead the team in achieving budgeted production goals, acquire new consumer and business customers, initiate referrals to partners, and proactively deepen existing customer relationships by driving business inside and outside the branch. The role is also responsible for consistent business development and a calling program. The position manages high-value consumer and business customer portfolios, leads customer referrals to other areas of the bank in accordance with branch OCR guidelines, and ensures excellent customer service and effective resolution of customer issues. The Branch Manager uses available tools and technology to identify sales and service opportunities; maintains knowledge of, and educates the team about, products, services, technology, and policies; and develops key internal, business, and community relationships. The Branch Manager oversees recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture, secures resources to support the team, and manages branch operations in compliance with operational, security, risk, and regulatory policies and procedures. The position requires understanding branch sales, service, operations, and financial performance, as well as acumen in banking, investments, consumer and business lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation. Other duties may be assigned.

Requirements

High School Diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a Bachelor's Degree.
Must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.
Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.

Nice To Haves

Bachelor's Degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to branch OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active involvement in the community and develop key business and community relationships.
Develop key internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suitable for Huntington’s culture.
Obtain resources required to support the team.
Manage branch operations in adherence to operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Lead branch sales, service, operations, and financial performance within the branch and digital channels.
Perform other duties as assigned.