Assistant Branch Manager

Shore United Bank•Centreville, MD

18d•$58,656 - $70,000•Onsite

About The Position

Shore United Bank is seeking an Assistant Branch Manager, referred to internally as Branch Operations Manager, to support the overall management and operational effectiveness of its Commerce Street branch in Centreville, Maryland. The role partners with the Branch Manager to maintain efficient processes, regulatory compliance, and high-quality customer service while supporting business development, branch performance, risk management, and staff development. This is a full-time, exempt position. The regular workweek is Monday through Friday, with rotating Saturdays; the branch is closed Sundays and federal holidays. Schedules may vary based on business needs, and occasional additional hours—including early mornings, evenings, or weekends—may be required. Compensation is $58,656 to $70,000 annually, with the actual offer depending on factors such as relevant experience, licensure, skills, and internal pay considerations. The position works in a branch office and uses standard office equipment, cash and coin counters, and sometimes a teller cash recycler. It involves standing, walking, communicating with customers and staff, handling multiple tasks in a fast-paced setting, frequent equipment and computer use, and lifting or carrying materials including up to 50 pounds of bulk coin or currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role requires a bachelor’s degree in a related field or equivalent banking experience, at least three years of branch experience, demonstrated supervisory experience, and a Federal NMLS license or the ability to obtain one after hire. Benefits for full-time, permanent employees include health, dental, and vision coverage; company-paid life and disability insurance; paid parental leave; a 401(k) plan with up to a 4% company match; an employee stock purchase plan; education assistance; employee banking and loan discounts; career development; an Employee Assistance Program; wellness initiatives; paid time off and sick time; training; and community involvement opportunities.

Requirements

Bachelor’s degree in a related field or equivalent banking experience.
At least three years of experience in a branch role.
Strong knowledge of bank products and services.
Working knowledge of consumer and mortgage loans.
Demonstrated supervisory experience and the ability to lead, manage, and develop a team.
Federal NMLS license required, or ability to obtain licensure following hire.
Ability to stand, walk, and move throughout the branch for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment.
Frequent use of standard office equipment and extended periods viewing computer screens and reviewing detailed information.
Manual dexterity and ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin or currency.

Responsibilities

Support the Branch Manager in overseeing the branch’s daily workflow.
Assist the Branch Manager in implementing business development strategies and achieving branch goals.
Process customer loans within the authority established by Loan Policy; take applications and respond to routine questions about loans, rates, and payment schedules.
Make business development calls to prospective customers and existing customers to strengthen relationships.
Help the Branch Manager meet profit, performance, and customer service goals.
Perform Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist duties as needed.
Investigate, analyze, and resolve customer problems and concerns.
Ensure branch compliance with operating policies, procedures, and external regulatory requirements.
Ensure branch facility and maintenance needs are addressed.
Monitor branch financial activity; conduct audits; review and prepare reports; and manage branch cash levels.
Manage branch operations when the Branch Manager is absent.
Prepare and coordinate staff schedules.
Monitor, approve, and manage employee timekeeping for payroll.
Provide constructive, timely performance evaluations for directly supervised positions.
Keep personnel informed about relevant policies and procedures.
Meet regularly one-on-one with team members to develop and mentor staff.
Conduct regular branch team meetings and morning huddles.
Complete required regulatory and compliance training, including BSA, CRA, and ECOA, by deadlines, and support risk management, safety, and regulatory policies and practices.
Demonstrate the company’s core values and principles through behaviors, actions, and decisions.