Assistant Branch Manager

First Commerce Bank•Teaneck Township, NJ

18d

About The Position

The Assistant Branch Manager assists the Branch Manager in managing the branch office to meet customers’ financial services needs in the community. The role implements strategies and goals established through the Retail Banking Division’s annual operating plan, ensures compliance with Bank policies and regulatory requirements, supervises assigned personnel, communicates with management and staff, and provides periodic reports. The position supports sales, business development, customer service, branch operations, employee training and performance, risk management, and community engagement. It also helps develop the branch’s annual budget and ensures that staffing, controls, security, and operational processes support customer needs and the Bank’s objectives.

Requirements

At least three years of related experience.
Thorough knowledge of bank procedures, products, and services; teller operations; and cash and ATM procedures.
Proficient PC skills.
Proficiency in spoken and written English, including reading.
Proficient organizational and project management skills and problem-solving ability.
Ability to lift 50 pounds of coin.
High school diploma or equivalent.

Responsibilities

Assist in managing branch sales, functions, and business development to support growth, customer service, and profitability.
Provide friendly, proactive, customer-driven service and conduct customer relationships in a way that supports the Bank’s marketing efforts.
Support customer retention and branch and team growth.
Ensure the branch is staffed to meet customer service needs and sales objectives, and ensure personnel receive product and sales training.
Motivate and coach the branch team, supporting employee development and performance in customer experience, sales, and leadership.
Participate in the customer service team and meet sales expectations, generating deposits and loans to increase Bank profitability.
Ensure branch operations comply with Bank policies and procedures, including balancing and vault cash control.
Maintain branch security, maintenance, safety, and cleanliness; supervise opening and closing of the building and vault; and secure and account for negotiable papers.
Perform alarm tests and regular branch self-audits.
Prepare outgoing wires and place account stops and holds as required.
Review branch reports for accuracy and submit required reports on time.
Establish Customer Information Files (CIFs) and open new accounts with appropriate identification.
Participate in and coordinate weekly branch meetings.
Participate in community organizations, activities, and planned events in a manner that reflects favorably on the Bank.
Implement branch goals from the Retail Banking Division’s annual operating plan, assist with the annual office budget, and adhere to budget parameters.
Follow laws and organizational policies intended to maintain a workplace free of harassment and illegal discrimination.
Support risk management, safety and soundness, internal policies and procedures, and regulatory compliance; ensure branch personnel do the same.
Assist with personnel selection as appropriate; arrange orientation and training; review employee performance; organize, schedule, and distribute work; communicate relevant policies and procedures; encourage upward communication; and administer personnel policies.
Communicate with the Branch Manager, other office managers, and appropriate staff to integrate goals and activities.
Provide periodic reports to the Branch Manager and other Bank groups as required.