Branch Manager - Greenwich, CT

M&T Bank•Greenwich, CT

3d•Onsite

About The Position

The Branch Manager manages all activities of a branch and is responsible for the success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role has personal production responsibility and reports to a Retail Regional Manager. The Branch Manager leads the branch team to achieve annual sales and profitability goals and maintains a sound working knowledge of branch operations. The position typically spends some time servicing existing customers and most of its time growing the business through proactive sales and outside calling. The Branch Manager builds productive partnerships across the bank to resolve customer, service, and employee issues promptly and accurately, and takes ownership of customer issues through complete resolution. The role includes direct responsibility for branch staff and usual managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. Branch Managers must maintain federal registration requirements under the SAFE Act, stay current on operational, product, and system changes, and make sound risk management decisions. They must also maintain the insurance licensing expectations outlined in the MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations are set by the Branch and Retail Regional Manager.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or proven leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Precision Leadership Certified.
Ability to work with common PC software, including Microsoft Office word processing and spreadsheet software.
Maintain federal registration requirements outlined in the SAFE Act.
Maintain insurance licensing minimum expectations as outlined in the MTS Licensed Banker Academy document.
Complete M&T Business Banking Specialist requirements within 18 months of hire.
Strong knowledge of operational, product, and system changes and sound risk-management decision-making.

Nice To Haves

Life/Accident and Health Insurance licensing, required within 18 months of entry into the position when determined by Market Manager discretion or branch need; the branch provides training for licensing within six months.
Bilingual Spanish.
Experience with the Internet and email.
Demonstrated sales and business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all levels of the organization.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Direct sales and business development, meet operational objectives, and work toward overall branch profitability and annual goals.
Lead, coach, and develop branch staff; set priorities and manage performance.
Identify Retail and Business Banking customer needs through M&T sales processes and use available tools and resources to provide short- and long-term solutions.
Proactively prospect for and grow Business Banking relationships through outreach and outside calling activities.
Build the bank’s presence in the community.
Conduct interviews and select employees based on the staffing model.
Model and coach customer service and needs-determination behaviors; reinforce accountability for execution of Retail strategy.
Maintain operational requirements, including consumer and business banking guidelines, and comply with operational, security, and control policies and procedures to prevent fraud and protect customer assets.
Take ownership of complex account servicing and error-resolution matters, including escalations from other Bankers; coach staff to improve resolution and reduce future escalations.
Engage with team members and business partners as appropriate and build productive partnerships across the bank.
Independently process Business Banking loan requests up to $250,000.
Proactively bundle products and services as appropriate.
Adhere to applicable compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Complete other related duties as assigned.
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Maintain SAFE Act federal registration requirements, stay current on operational, product, and system changes, and maintain applicable insurance licensing expectations.