Branch Manager - Greenwich, CT

M&T Bank•Greenwich, CT

21h•$91,100 - $151,800

About The Position

The Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role has personal production responsibility and leads the branch team in achieving annual sales and profitability goals. The Branch Manager spends some time servicing existing customers and most of their time growing the business through proactive sales and outside calling activities. The position reports to a Retail Regional Manager and generally has direct reporting responsibility for branch staff. The manager is responsible for building productive partnerships across the bank, taking ownership of customer issues through resolution, maintaining sound risk management, and keeping current with operational, product, and system changes. The role also carries responsibility for meeting applicable federal SAFE Act registration requirements and maintaining insurance licensing expectations when required.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or demonstrated leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Ability to work with common PC software, including Microsoft Office word processing and spreadsheet software.
M&T Business Banking Specialist qualification within 18 months of hire.
Life/Accident and Health Insurance licensing within 18 months of entry into the position when required at Market Manager discretion or based on branch need; the branch provides licensing training within six months.
Branch Managers must establish and maintain federal registration requirements outlined in the SAFE Act.
Maintain insurance licensing minimum expectations as outlined in the MTS Licensed Banker Academy document, when applicable.
Business Banking Specialist minimum expectations are set by the branch and Retail Regional Manager.

Nice To Haves

Precision Leadership Certified.
Bilingual Spanish skills.
Experience with the Internet and email.
Demonstrated sales or business development success and a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves annual goals and profitability targets.
Coach and manage team performance, set priorities, and build and develop branch staff.
Identify Retail and Business Banking customer needs using M&T sales processes and available tools and resources to provide short- and long-term solutions.
Prospect and grow Business Banking relationships through outreach and build the bank’s presence in the community.
Conduct interviews and select employees based on the staffing model.
Model and coach customer service and needs-determination behaviors, and reinforce accountability for executing Retail strategy.
Maintain operational and consumer and business banking requirements; follow operational, security, and control policies and procedures to prevent fraud and protect customer assets.
Own complex account servicing and error-resolution matters, including escalations, and coach colleagues to reduce future problems and escalations.
Engage with team members and business partners as appropriate and build partnerships that support timely, accurate resolution of customer, service, and employee issues.
Independently process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Adhere to compliance and operational risk controls in accordance with company and regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Maintain SAFE Act federal registration requirements and applicable insurance licensing expectations.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk management decisions.