Branch Manager I

Woodforest National Bank•Michigan City, IN

2h•Onsite

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The manager spends most of the time at the branch, engaging customers and team members to drive sales, increase deposits, develop customer relationships, and support the branch’s growth and profitability. The role represents Woodforest and is accountable for excellent customer service, relationship growth, operational excellence, and upholding the bank’s values of Ownership, Service, Community, and Integrity. The manager leads branch personnel and makes employment decisions for the assigned location. They oversee branch performance and operations, including compliance, security, cash handling, expense control, audits, reporting, and process improvement. They also build community relationships, support outreach and local events, promote banking and investment solutions, and help staff and customers use digital banking tools. The position is full-time, involves up to 25% travel for business development and community engagement, and requires maintaining a mobile device compatible with the Cisco Duo app.

Requirements

At least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; or a bachelor’s degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales acumen, and comfort with technology-driven banking solutions.
Be proactive in seeking business outside the branch.
Be goal-oriented, disciplined, and an effective team leader, with strong interpersonal skills, sales aptitude, and comfort with outside sales.
Be open to direct coaching and feedback.
Be able to work flexible or extended hours to meet business needs and demonstrate reliability.
Demonstrate effective problem-solving, composure, and a positive attitude with customers and internal team members.
Know or be able to quickly learn products, services, policies, procedures, and regulatory guidelines, and engage in the sales and service process.
Maintain confidentiality, follow directions, and apply policies, procedures, and guidelines appropriately.
Have excellent organizational skills and the ability to prioritize and multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Understand instructions, forms, and applications, and be familiar with financial statements and credit reports.
Maintain a mobile device compatible with the Cisco Duo app for secure authentication.
Be able to meet the stated physical demands, including standing most of the time and occasionally lifting and carrying items up to 30 lbs.

Responsibilities

Operate the branch as a business owner by driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team to achieve sales goals and expectations, and measure results consistently.
Focus branch operations on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented service to customers.
Coach the team to identify customer needs and recommend banking and investment solutions.
Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
Build meaningful local community relationships and position the branch as a trusted financial partner.
Collaborate with Retail Partners to create joint engagement opportunities that drive traffic and deepen local connections.
Lead community outreach with Community Development Relationship Managers to support local initiatives and events.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect within the team and in customer relationships.
Recruit, develop, and retain talent to build a high-performing, values-driven team.
Lead a technology-forward banking experience and ensure staff and customers are confident using digital tools.
Resolve customer concerns with empathy and ownership, providing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Make outside-business-development and community-engagement visits, with travel up to 25%.
Make personnel and employment decisions for the assigned branch/location.