Assistant Manager Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills.
• Strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability.
• Must be able to complete multiple tasks simultaneously.
• Ability to develop trust with leaders in the organizations.
• Strong written and oral communication skills.
• Proficient computer skills.
• Proven track record of successful performance.
• Ability to understand complex multifactor situations and bring appropriate solutions.
• Ability to work both independently and in a team environment.

Nice To Haves

• Degree in Health Care Management, Business, or related healthcare discipline preferred.
• Minimum 3 years’ experience in Patient Access or medical office preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Patient Account Representative (CPAR) preferred.

Responsibilities

• Supervise all Patient Access operations within the assigned area.
• Work with team members, clinical staff, and senior management to promote accurate and efficient registration/financial clearance services.
• Develop, coordinate, and administer comprehensive training modules specific to all elements of Patient Access services, including orienting all new hires.
• Provide training to address deficiencies defined through the quality improvement process.
• Serve as a subject matter expert for all Patient Access systems assigned.
• Support efforts to motivate staff to achieve high levels of customer satisfaction, and to meet departmental goals for patient satisfaction and financial performance.
• Be assigned reports, tasks and job duties as needed to support the department.
• Perform additional duties assigned that are within scope of the role.