Guest Services Assistant Department Manager PM

Festival Foods • Baraboo, WI

2d • Onsite

About The Position

Festival Foods is a Wisconsin grocery retailer with more than 40 full-service supermarkets. The Guest Services Assistant Department Manager supports the Guest Services Manager and leads the team during afternoon and evening operations, helping create a welcoming atmosphere and deliver an exceptional guest experience. The role combines guest service, associate development, department operations, and safety oversight in a fast-paced grocery environment.

This is a full-time position based in Baraboo, Wisconsin. The schedule includes afternoons, night shifts, weekends, and holidays. Work takes place primarily in a temperature-controlled store, with occasional periods outside assisting guests and monitoring associates and conditions.

Requirements

• High school education or equivalent experience.
• At least 1 year of grocery experience.
• At least 6 months in an assistant leadership role, such as Customer Service Representative.
• Understanding of customer service operations and ability to make timely, effective decisions.
• Ability to communicate effectively with guests and associates and manage a diverse team in a fast-paced environment.
• Strong organizational, oral, and written communication skills, including the ability to lead, educate, and train others.
• Thorough understanding of safety policies and ability to apply on-the-job safety training to recognize and address hazards.
• Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
• Full range of upper-body motion to occasionally lift products.
• Ability to perform repetitive tasks for prolonged periods.
• Ability to work afternoons, night shifts, weekends, and holidays.
• Regular, timely attendance and adequate notice for occasional absences.

Responsibilities

• Provide helpful, professional service to guests, including greeting them, answering questions, and addressing concerns.
• Reinforce Festival Foods values and lead the team in providing an exceptional guest experience during afternoon and evening shifts.
• Set performance expectations and guide associates in delivering outstanding customer service.
• Assist with the development and supervision of Guest Services associates, including facilitating Bagger training.
• Oversee department productivity and labor, aligning staffing with business needs and target goals.
• Maintain loss prevention and asset protection policies and enforce safety programs.
• Attend work regularly and on time according to the schedule, and provide adequate notice to arrange coverage for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Full-time hourly store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program and LEAPCare Care Coaches for confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED