Guest Services Assistant Department Manager PM

Festival Foods • Baraboo, WI

21h • Onsite

About The Position

The Guest Services Assistant Department Manager-PM helps create a welcoming atmosphere and ensures guests feel valued through exceptional service. The role leads the Guest Services team during afternoon and evening operations, supports checkout and department activities, mentors associates, and helps maintain a productive, customer-focused environment. It is a full-time position based in Baraboo, Wisconsin, with a schedule that includes afternoons, night shifts, weekends, and holidays.

Requirements

• High school education or equivalent experience.
• At least 1 year of grocery experience.
• At least 6 months in an leadership role, such as Customer Service Representative.
• Understanding of customer service operations and ability to make timely, effective decisions.
• Ability to communicate effectively with guests and associates and manage a diverse team in a fast-paced environment.
• Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others.
• Thorough understanding of safety policies and ability to apply on-the-job safety training to recognize and address hazards.
• Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
• Ability to use full upper-body range of motion to occasionally lift product and perform repetitive tasks for prolonged periods.
• Ability to work outside for short periods while assisting guests and monitoring associates and conditions.

Responsibilities

• Provide helpful, professional service by greeting guests, answering questions, and addressing concerns.
• Reinforce Festival Foods values and lead the team during afternoon and evening shifts to support an exceptional guest experience.
• Set performance expectations and guide associates in delivering outstanding customer service.
• Assist with the development and supervision of Guest Services associates, including facilitating Bagger training.
• Oversee department productivity and labor, aligning staffing with business needs and target goals.
• Maintain loss prevention and asset protection policies and enforce safety programs.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Collaborate with the team and perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Full-time hourly associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED