About The Position

The Assistant Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, food management, inventory, customer relations, store cleanliness, marketing, profitability, and adherence to schedules and company standards. The manager must set an example, follow all policies and procedures, and expect the same from the crew. The role includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery-related duties and qualifications, including delivering orders and promotional materials by car.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers, including over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination and eye-hand coordination to make rapid, accurate movements.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle usable for delivery.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
  • Ability to meet the described physical demands, including standing, walking, lifting deliveries weighing up to 50 pounds, carrying products, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and frequent hand use.
  • Ability to work in conditions involving temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, moving mechanical parts, and varying or adverse weather.
  • Ability to talk and hear on the telephone; near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
  • Far and night vision for driving.

Responsibilities

  • Oversee shift operations and set an example for the crew.
  • Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
  • Maintain customer relations and provide great customer service.
  • Work to a schedule and uphold company policies, procedures, image, and standards.
  • Support store cleanliness, marketing, and profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers.
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