Assistant Community Manager Jobs

About The Position

Requirements

• High school diploma.
• Valid driver’s license.
• At least 3 years of professional management experience; experience with lease-up properties in multifamily housing, Active Adult communities, or hospitality is preferred.
• Experience maintaining financial records and managing budgets.
• Experience using YARDI or other property management software.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective communication skills and ability to navigate conflict.
• Familiarity with Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations.
• General knowledge of OSHA, ADA, and Fair Housing regulations.
• Servant-leader mindset and passion for making a difference in others’ lives.
• Strong accountability and a solution-oriented approach.
• Reliable transportation.
• Flexibility to work a regular Monday–Friday schedule and nights, weekends, and/or holidays when required.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Professional management experience with lease-up properties in multifamily housing, Active Adult communities, or hospitality.

Responsibilities

• Support the Community Manager with on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities and events, and management of vendors and maintenance teams.
• Develop strong personal relationships with community members.
• Maintain high standards for community upkeep and address concerns promptly.
• Support budgeted financial and operational goals, including revenue, occupancy, and expense management.
• Use YARDI to monitor apartment availability, qualify prospects, and manage community member data.
• Promote community member satisfaction and retention through exemplary service and execution of the Lifestyle & Engagement program.
• Support Lifestyle & Engagement activities, including setting up and taking down sales events and encouraging participation.
• Inspect the community daily for show quality and communicate issues to maintenance team members.
• Provide hospitable, high-quality service to create a memorable experience.
• Assist with community social media accounts to promote the Sparrow lifestyle.
• Conduct community tours and build relationships with prospective community members while understanding their needs.
• Document and respond to leads promptly, including personal follow-ups to nurture relationships and interest.
• Process applications and credit and criminal background screenings, and prepare leases and move-in packages.
• Execute activities supporting the community’s lease renewal program, including preparing personalized lease renewal letters and packages in a timely manner.

Benefits

• Competitive bonus opportunities.
• Generous paid time off.
• Comprehensive health, dental, and vision benefits.
• 401(k) retirement plan with employer match.
• Milestone anniversary rewards, including travel, spa retreats, home down payments, student loan payoffs, and sabbaticals.