Assistant Community Manager

RPM Living • Houston, TX

21d • Onsite

About The Position

The Assistant Community Manager supports apartment community operations by welcoming and qualifying prospects, assisting with applications and deposits, managing leasing and renewal processes, overseeing rent collections and lease enforcement, and helping maintain resident satisfaction. The role also contributes to property visibility through market research, outreach marketing, and social media activity. The position is based on site, includes time outdoors and exposure to the elements, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require. Related titles include Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to meet the listed physical requirements, including operating a computer and office equipment and, as needed, climbing stairs and lifting or carrying items weighing up to 20 pounds.
• Ability to work on site, spend time outside with exposure to the elements, and work a flexible schedule that may include weekdays, nights, and weekends as needed.
• Successful completion of a background check, as required by local, state, and federal requirements.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license; candidates without one will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects professionally, using guest cards in the Lead Management Software, and assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals and renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED