Assistant Community Manager

Hawthorne Residential Partners•Hendersonville, NC

About The Position

At Hawthorne Residential Partners, the Assistant Community Manager supports the community’s day-to-day success, including leasing, resident relations, rent collection, and renewals. Working closely with the Community Manager, this role helps keep operations running smoothly, leads by example, resolves resident concerns, and supports the team and community. The role may step into a leadership position when the Community Manager is absent. The position follows a 40-hour weekly schedule. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM, with one weekday off each week. Evening and weekend availability may be required for resident events or community needs. Assistant Community Managers receive hourly compensation and may earn monthly leasing and renewal commissions and quarterly performance bonuses.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to day-to-day operations.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes professionally and effectively.
Commitment to excellent customer service and the company’s culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver efficient solutions.
Availability for a 40-hour schedule, including one weekday off; evening and weekend availability may be required for resident events or community needs.

Nice To Haves

Two years of property management experience preferred.
Six months of previous Assistant Community Manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content highlighting resident events and promoting engagement.
Keep the office, amenities, and common areas clean and welcoming.
Oversee rent collection, check scanning, and payment posting for timely and accurate processing.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Step into a leadership role when the Community Manager is absent to maintain continuity and team momentum.
Support a positive and productive work environment through clear communication and goal-setting.
Help prioritize daily tasks to support smooth operations and resident service.
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.