Assistant Community Manager

CAPREIT•Nashville, TN

11d•$25 - $27•Onsite

About The Position

CAPREIT is hiring an Assistant Community Manager to support operations at Mountain Brook Townhomes, a 248-unit apartment community in Nashville, Tennessee. The role focuses on customer service, resident satisfaction, leasing, financial and operational goals, office operations, and coordination with the service team. The Assistant Community Manager may serve as Community Manager in their absence, supporting leadership and continuity of daily operations.

Requirements

3 to 5 years of multifamily housing or property management experience.
Valid driver's license.
Strong customer service and resident relations skills.
Experience with rent collections and resident accounts.
Knowledge of property management operations.
Experience with property management software such as RealPage, OneSite, or Yardi, or ability to learn new systems quickly.
Proficiency with Microsoft Office and other business technologies.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities while maintaining attention to detail.
Customer-focused, organized, detail-oriented, financially minded, results-driven, skilled at multitasking, communicative, collaborative, and passionate about resident experiences.

Nice To Haves

Previous assistant management experience.

Responsibilities

Provide customer service to current and prospective residents; show and lease apartment homes; prepare and process leasing documents; assist with move-in and move-out inspections; promote positive resident relations; and communicate community events and policies.
Assist the Community Manager in meeting financial and operational goals, including budgets, expense control, occupancy and rental rates, rent collection, delinquency follow-up, unlawful detainer procedures when needed, bookkeeping, reporting, compliance, and operational standards.
Assist with daily office operations, respond to resident concerns, maintain resident files and property records, follow company policies and procedures, and help maintain a professional office environment.
Partner with the Service Team by processing and following up on maintenance requests, communicating resident maintenance concerns, coordinating apartment turns and move-ins, and supporting property upkeep, security, curb appeal, and resident satisfaction.
Serve as Community Manager in their absence by supporting leadership and decision-making, assisting with team oversight, and maintaining operational continuity.