Assistant Community Manager

Panther Residential Management LLC•Madison, AL

10d•$24 - $25•Onsite

About The Position

The Assistant Community Manager supports the day-to-day financial and operational performance of the community. The role assists with accounting, collections, resident communication, vendor coordination, and administrative operations while helping ensure the community operates efficiently and in accordance with company standards. It supports the Community Manager, helps maintain strong financial controls, and contributes to a positive resident experience. The position also supports daily operations and team coordination, serves as the on-site point of contact when the Community Manager is absent, and assists with leasing, occupancy, marketing, and resident engagement activities as needed.

Requirements

High school diploma or GED required.
Basic accounting knowledge and comfort working with financial records required.
Strong computer skills and ability to learn property management software required.
Valid driver’s license and reliable transportation required.
Ability to work a flexible schedule based on business needs.
Consistent attendance is essential to support community operations.
May be required to work weekends or additional hours as needed.

Nice To Haves

Previous property management, administrative, accounting, or customer service experience preferred.
Experience with property management software such as Onesite or Entrata.

Responsibilities

Support community financial operations, including rent collection, payment processing, and daily deposit preparation.
Post rent, fees, and other resident charges accurately in the property management system.
Assist with account reconciliations, invoice processing, and monthly reporting.
Review resident ledgers, identify delinquent balances, and support collections in accordance with company policy.
Review and code invoices, coordinate payment approvals, and help manage payables.
Maintain accurate financial records and support month-end close procedures.
Provide timely, professional support to residents regarding account questions, balances, notices, and general concerns.
Respond to resident issues promptly and professionally, escalating when needed.
Help support resident retention by contributing to a responsive, well-managed experience.
Assist with move-in and move-out coordination, account reviews, notice tracking, and final charges.
Maintain resident files, lease documentation, and financial records.
Ensure transactions are entered correctly and records are updated in the property management system.
Support notice preparation, lease enforcement, and delinquency follow-up in accordance with company policy.
Coordinate with vendors, contractors, and internal teams to support community operations.
Assist with reporting, audits, file reviews, and administrative tasks.
Help ensure compliance with company policies, operational standards, and required procedures.
Support the Community Manager in overseeing daily operations and prioritizing community needs.
Help coordinate workflow between leasing, maintenance, and office operations.
Serve as the on-site point of contact when the Community Manager is absent.
Assist with vendor communication, resident escalations, and day-to-day operational follow-through.
Support team accountability and consistent community standards.
Assist with leasing activity as needed, including greeting prospects, touring apartments, and supporting applications.
Support occupancy goals through lead follow-up, traffic management, and leasing conversion assistance.
Present the community, apartments, and amenities professionally and consistently.
Support marketing and resident engagement efforts as needed.