Assistant Community Manager

Greystar•Charlotte, NC

11d•$22 - $24•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a residential community. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and recording and reporting community finances through property management software. The position also supports resident relations, lease enforcement, move-outs, evictions, and leasing and marketing activities. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and maintenance activities while ensuring operations comply with company policies and procedures. The role may also assist with owner communications and community performance updates. Team members work in an office and may frequently encounter outdoor conditions that can be unpleasant or hazardous. The position requires access to all parts of the property and amenities, occasional handling of weights, and local travel for deposits, training, or other job-related needs. The hourly pay range is $22.00–$24.00.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating community management, sales, marketing, and customer service capabilities.
Experience sufficient to assist with day-to-day apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the community and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete financial transactions, including collecting and posting rent and fees, preparing bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Use property management software, enter required transaction information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor and contractor invoices, reconcile charges to work performed or products purchased, obtain manager approval, code expenses, and coordinate communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including notice requirements, representing the community in court hearings, and participating in eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, deposit and cancellation fees, company procedures, and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with the client or owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.