Assistant Community Manager

Kushner•Halethorpe, MD

11d

About The Position

The Assistant Community Manager helps create a welcoming community and supports leasing, property operations, resident engagement, and collections. The role greets prospective residents, provides personalized property tours, understands their housing and community preferences, and guides them through the application process. It also promotes properties through social media, local events, and marketing campaigns. The Assistant Community Manager manages tenant accounts, collects rent, processes payments, addresses delinquencies through proactive communication, and generates financial reports to track outstanding balances. The role responds to resident inquiries, assists with leasing and renewals to maximize occupancy, helps ensure apartments are move-in ready, and manages compliance tasks. The position works closely with the team, supports the Property Manager, and steps in for the Property Manager when needed. The role requires compliance with company policies, lease agreements, and applicable regulations.

Requirements

At least 2 years of property management or collections experience.
Proficiency in Microsoft Office, collaboration tools such as Teams and Zoom, and property management software; Yardi is preferred.
Strong attention to detail and results orientation, with an aptitude for collections and follow-up.
Strong communication, problem-solving, and multitasking skills.
Ability to handle physical tasks such as walking stairs and managing site visits.

Nice To Haves

Experience with Yardi property management software.

Responsibilities

Greet prospective residents and provide personalized property tours.
Understand prospects’ housing and community preferences and guide them through the application process.
Promote properties through social media, local events, and marketing campaigns.
Manage tenant accounts, collect rent, process payments, and address delinquencies through proactive communication.
Generate financial reports to track outstanding balances and identify delinquent accounts.
Respond to tenant inquiries and assist with leasing and lease renewals to maximize occupancy.
Work with the team, support the Property Manager, and step in for the Property Manager when needed.
Ensure apartments are move-in ready and manage compliance tasks.
Comply with company policies, lease agreements, and relevant regulations.