Assistant Community Manager

Quest Management•Pikesville, MD

8d•$75,000 - $78,000

About The Position

The Assistant Community Manager / Bookkeeper is a full-time leadership role supporting the Community Manager in the efficient operation of a multifamily residential community. The position supports daily operations, leasing, resident retention, customer service, staff coordination, and accurate financial recordkeeping. The Assistant Community Manager serves as Acting Community Manager when the Community Manager is absent and may assist with interviewing, hiring, onboarding, training, and scheduling office staff. The role also handles rent collection and bookkeeping tasks, supports leasing and renewal activity, responds to resident concerns, and coordinates with maintenance to help ensure the community is well maintained and move-in ready. This opportunity offers a path to build leadership and property management experience.

Requirements

At least 3 years of multifamily/property management, leasing, or related experience is preferred.
High school diploma or equivalent is required.
Strong customer service, communication, organizational, and problem-solving skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy with financial and resident records.
Ability to exercise sound judgment and work independently.
Professional, positive, and team-oriented attitude.
Strong computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Comfort with email, internet-based systems, and digital documentation.
Strong mathematical skills for rent calculations, prorations, budgets, and financial reporting.

Nice To Haves

Bachelor's degree preferred.
Experience with property management software/PMS and accounting software is a plus.

Responsibilities

Assist the Community Manager with daily community operations and serve as Acting Community Manager in their absence.
Assist with interviewing, hiring, onboarding, training, and scheduling office staff.
Conduct file audits and review applications for accuracy and completeness.
Assist with renewal pricing and maintain appropriate approval processes.
Prepare reports and assist with special projects.
Post rents; manage rent collections and delinquent accounts; and monitor outstanding balances.
Assist with accounts receivable, accounts payable, budgets, and financial reporting.
Balance resident ledgers and financial reports, and prepare and make daily bank deposits.
Assist with eviction filings and other collection activities.
Process lease renewals and maintain accurate resident records.
Welcome prospective residents, identify their housing needs, conduct tours, present community amenities, and pursue leasing opportunities.
Process applications, deposits, and application fees; coordinate credit, rental history, and employment verifications; and prepare leases and required addenda after approval.
Follow up with prospects through calls, emails, and other outreach, and maintain accurate leasing and activity reports.
Build relationships with prospective and current residents to support occupancy and retention.
Monitor upcoming renewals and follow up consistently until completed.
Respond to resident questions, concerns, and complaints; follow up on requests; enforce community policies; and prepare and distribute resident notices as needed.
Assist with resident retention initiatives and ideas to increase satisfaction.
Route resident service requests to maintenance, monitor completion, and confirm resident satisfaction with completed work.
Inspect vacant and pre-leased apartments for move-in readiness, conduct property walks, and report cleanliness, safety, or maintenance concerns.
Help maintain a clean, welcoming, and well-presented community.