Assistant Community Manager

Hawthorne Residential Partners•Hendersonville, NC

10d

About The Position

The Assistant Community Manager supports the community’s day-to-day success, including leasing, resident relations, rent collection, and renewals. Working closely with the Community Manager, this role helps keep operations running smoothly, leads by example, resolves resident concerns, and supports the team and community. The position supports leasing and occupancy, financial and administrative work, and team leadership. It also helps maintain a clean, welcoming community and contributes to resident engagement through social media and events. The Assistant Community Manager may step into a leadership role when the Community Manager is absent. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
Positive, enthusiastic, passionate, and driven approach to day-to-day operations.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to excellent customer service and the company's Live It culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver efficient solutions.
Availability for the stated 40-hour schedule; evening and weekend availability may be required for resident events or community needs.

Nice To Haves

Two years of property management experience is preferred.
Six months of previous Assistant Community Manager experience is preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content to highlight resident events and promote engagement.
Ensure the office, amenities, and common areas are clean and welcoming.
Oversee rent collection, check scanning, and payment posting.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Lead in the Community Manager’s absence to maintain continuity and team momentum.
Support a positive, productive work environment through communication and goal-setting.
Help prioritize daily tasks to support smooth operations and resident service.
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.