Assistant Community Manager

Sun Communities • Flint, MI

21d • Onsite

About The Position

The Assistant Community Manager supports the daily operations of a Sun community by assisting the Community Manager with office administration, property maintenance coordination, and resident relations. The role also contributes to marketing, leasing, and the sale of new and pre-owned homes. The position calls for an organized, customer-focused, proactive person who helps maintain the quality and appeal of the community.

The Assistant Community Manager manages rent collection and delinquencies, reviews operating expenses and sales-related invoices, handles customer issues, and helps coordinate team member selection and development. The position supports the Lease Purchase Program and service requests, maintains community standards and curb appeal, coordinates resident activities, and assists with marketing and advertising. It also includes accounting and compliance responsibilities, dealer relations, and responding to onsite emergencies.

Requirements

• High school diploma or GED.
• Two years of general business and customer service experience.
• Excellent written and verbal communication skills.
• Demonstrated leadership abilities.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Intermediate computer proficiency.
• Flexibility to respond to community needs during non-business hours.
• Valid driver's license.

Nice To Haves

• Bachelor's degree in a related field.
• Six months of prior sales and leasing experience.

Responsibilities

• Handle delinquencies and approve eviction proceedings in accordance with Sun's policies.
• Monitor, code, and approve invoices for operating expenses and sales-related costs.
• Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and filing to collect delinquent debts.
• Handle customer issues promptly and professionally through a variety of communication methods.
• Coordinate team member selection and development and ensure team members comply with applicable policies and procedures.
• Coordinate and assist with the Lease Purchase Program, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up.
• Coordinate and follow up on service requests.
• Ensure customers and residents receive service consistent with Sun's customer service philosophy.
• Report deficiencies that could adversely affect community operations.
• Identify and prepare sites for model homes and coordinate with maintenance to prepare vacant sites for home move-ins.
• Inspect and recommend purchases and renovations of used or repossessed homes.
• Enforce community rules and regulations.
• Review monthly property accounting reports and compile reports for the accounting department as required.
• Ensure compliance with federal, state, and local agencies regulating fair housing and community operations.
• Maintain the overall appearance and grooming of the community in accordance with Sun's curb appeal standards.
• Plan and coordinate resident relations events and activities.
• Initiate and maintain relationships with local dealers.
• Handle onsite emergencies in accordance with standard operating procedures.
• Assist with developing a marketing strategy and maintain effective advertising to attract prospective residents.
• Perform other duties as assigned.

Benefits

• Medical and prescription coverage with four plan options.
• Dental and vision plans.
• On-site fitness center.
• Voluntary health and dependent care reimbursement accounts.
• Life, accidental death and dismemberment, and dependent life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with Sun matching contribution.
• Employee assistance program.
• Identity theft insurance.
• Legal assistance plan.
• Pet insurance.
• Tuition reimbursement program.
• Vacation RV site discounts at Sun resorts nationwide.
• Team Member Perks & Discounts program with discounts on travel, merchandise, mobile phone service, and more.
• Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
• Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and jury duty pay.
• Advancement opportunities.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED