Assistant Community Manager - Alta Wyatt

Greystar•Durham, NC

4d•$23 - $25•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the Alta Wyatt apartment community in Durham, North Carolina. The position completes accounting and bookkeeping work, prepares monthly close-out and financial reports, processes invoices, collects payments, makes bank deposits, reconciles accounts, and uses property management software to record and report community financial activity. Alta Wyatt is a 312-unit mid-rise property in lease-up. The role also supports resident relations, lease enforcement, move-outs, vendor coordination, and owner communications. When the Community Manager is absent, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and community operations. The position may also support leasing and marketing activities. The schedule is Monday through Friday with rotating weekends.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the stated experience range is 1–3 years minimum.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the community and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Collect and post rent, fees, and other payments; prepare bank deposits; reconcile bank accounts; prepare financial reports; and process invoices and payables.
Use property management software such as Yardi or OneSite, enter required information accurately, and complete updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support retention.
Act as on-site supervisor when the Community Manager is absent; organize and delegate daily work, coordinate maintenance and make-ready tasks, and manage operations in accordance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, collecting prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: new hires receive 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property roles may be eligible for weekly, monthly, and/or quarterly bonus programs.