Assistant Community Manager - Alta Wyatt

Greystar Management Services•Durham, NC

2d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of Alta Wyatt, a 312-unit mid-rise community in lease-up in Durham, North Carolina. The role handles accounting and bookkeeping, financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and reporting community finances in property management software. The position also supports resident satisfaction and retention, lease enforcement and collections, evictions, resident move-outs, vendor relationships, and owner communications. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, organizing daily work and coordinating maintenance and make-ready tasks. The role may also assist with leasing and marketing. The schedule is Monday through Friday with rotating weekends. Team members work in an office and may frequently be exposed to outdoor conditions. Local travel may be required for deposits, training, or other work-related duties; rare or occasional travel may be required for meetings or training. The hourly range is $23.00–$25.00, with possible bonus eligibility. Benefits include medical, dental, vision, disability and life insurance; paid time off; onsite housing discounts subject to availability; a paid sabbatical after 10 years; a 401(k) match; paid parental leave; fertility-benefit reimbursement; an Employee Assistance Program; and other voluntary insurance and benefit programs.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community operations, sales, marketing, customer service, financial records and reporting, revenue generation, and team coordination.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and enter required information, updates, and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate communications with vendors, accounting, and clients or owners.
Follow established eviction procedures, including notice requirements, evictions, and representation of the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, closing leases, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions only, review completed move-in files before submitting them to the Community Manager for review and approval. (This is not specified as applicable to this North Carolina position.)

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, and/or quarterly bonus programs for onsite property positions.