Assistant Community Manager - Alta 412

Greystar•Abington, MA

9d•$28 - $30•Onsite

About The Position

This role supports the Community Manager in overseeing the financial and operational facets of a residential community. Responsibilities include accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and reporting financial activity through property management software. The Assistant Community Manager also supports resident satisfaction and retention, lease enforcement and delinquency collection, vendor and owner communication, and leasing and marketing activities. In the Community Manager’s absence, this position acts as the on-site supervisor and coordinates daily work and community operations in accordance with company policies and procedures.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Obtain and maintain licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete financial transactions and daily tasks, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software, enter required information accurately, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid balances or late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices; reconcile work or purchases; obtain Community Manager approval; code charges; and coordinate related communication.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease cancellation fees.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations.
Assist with the client or owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
Assist with leasing and marketing as needed, including greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.