Assistant Community Manager

Sparrow Partners • Mesa, AZ

21d • Onsite

About The Position

Sparrow is hiring an Assistant Community Manager for its Mera Greenfield 55+ Active Adult community. Reporting to the Community Manager, this role supports the community’s daily, on-site operations and helps create a welcoming environment where community members can build meaningful connections and lead vibrant lives.

The Assistant Community Manager supports financial and operational goals, community member communications, activities and events, vendor and maintenance coordination, property presentation, sales, leasing, and retention. The position also helps deliver Sparrow’s Lifestyle & Engagement program, conducts tours, follows up with prospective community members, processes applications and lease documents, and supports lease renewals. The role requires a regular Monday–Friday schedule, with nights, weekends, and/or holidays when required, and involves accessing property areas and handling weights up to 20 pounds independently and 50 pounds with assistance.

Requirements

• High school diploma.
• Valid driver’s license.
• At least 3 years of professional management experience; experience with lease-up properties in multifamily housing, Active Adult communities, or hospitality is preferred.
• Experience maintaining financial records and managing budgets.
• Experience using YARDI or other property management software.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Effective communication skills and ability to navigate conflict.
• Familiarity with Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations.
• General knowledge of OSHA, ADA, and Fair Housing regulations.
• Servant-leader mindset and passion for making a difference in others’ lives.
• Strong accountability and a solution-oriented approach.
• Reliable transportation.
• Flexibility to work a regular Monday–Friday schedule and nights, weekends, and/or holidays when required.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

• Professional management experience with lease-up properties in multifamily housing, Active Adult communities, or hospitality.

Responsibilities

• Support the Community Manager with on-site operations, including rent collection, invoice payments, budget management, community member communications, daily activities and events, and management of vendors and maintenance teams.
• Develop strong personal relationships with community members.
• Maintain high standards for community upkeep and address concerns promptly.
• Support budgeted financial and operational goals, including revenue, occupancy, and expense management.
• Use YARDI to monitor apartment availability, qualify prospects, and manage community member data.
• Promote community member satisfaction and retention through exemplary service and execution of the Lifestyle & Engagement program.
• Support Lifestyle & Engagement activities, including setting up and taking down sales events and encouraging participation.
• Inspect the community daily for show quality and communicate issues to maintenance team members.
• Provide hospitable, high-quality service to create a memorable experience.
• Assist with community social media accounts to promote the Sparrow lifestyle.
• Conduct community tours and build relationships with prospective community members while understanding their needs.
• Document and respond to leads promptly, including personal follow-ups to nurture relationships and interest.
• Process applications and credit and criminal background screenings, and prepare leases and move-in packages.
• Execute activities supporting the community’s lease renewal program, including preparing personalized lease renewal letters and packages in a timely manner.

Benefits

• Competitive bonus opportunities.
• Generous paid time off.
• Comprehensive health, dental, and vision benefits.
• 401(k) retirement plan with employer match.
• Milestone anniversary rewards, including travel, spa retreats, home down payments, student loan payoffs, and sabbaticals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED