Assistant Store Manager

Community Choice Financial Family of Brands•Charleston, SC

21d•Onsite

About The Position

The Assistant Store Manager at TitleMax in Charleston, South Carolina supports customers with financial services while developing hands-on experience in store operations and leadership. The position focuses on account management, customer outreach, risk management, and delivering customer service while meeting individual and team performance standards. It is an in-person, full-time role requiring at least 40 hours per week and regular attendance, including weekends. The company may change store hours, schedules, or minimum hours based on brand needs. The role offers $16.00 per hour, paid on-the-job training, a comprehensive new-hire program, professional development resources, cross-brand training, a key holder leadership program, performance-based career advancement, and educational reimbursement. The company also offers medical coverage choices, retirement plans, insurance and voluntary benefit options, an Employee Assistance Program, retail discounts, and paid time off starting at 12 days in the first year. Benefits are subject to plan terms, eligibility, and change.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.
Ability to maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service and preventing losses and charged-off accounts.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, including guidance on quality standards and safety procedures.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year.