Assistant Community Manager

Woda Cooper•Cedar Rapids, IA

21d•Onsite

About The Position

The Assistant Community Manager supports operations at Anderson Greene I & II, affordable apartment communities in Cedar Rapids, Iowa. The role oversees staff and property operations, leasing, resident relations, rent collection, compliance, budgeting, maintenance coordination, and accurate financial and administrative records. The position also helps maintain a customer-centered service culture, supports staff hiring and development, and ensures resident files meet applicable government, lender, investor, and SHFA commitments.

Requirements

High school diploma or equivalent.
Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
Excellent interpersonal, sales, and customer-service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team.
Understanding of property-management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Valid driver's license and insurance.
Ability to travel to community locations and surrounding markets.

Nice To Haves

Experience in affordable housing programs such as LIHTC, USDA Rural Development, Section 8, or HOME.
Experience with Yardi Voyager.
Familiarity with Fair Housing laws.
Experience with RD 515.

Responsibilities

Supervise, motivate, train, and evaluate staff; help with hiring, development, discipline, and termination.
Provide positive, customer-centered service to residents, prospects, family members, vendors, associates, and the public.
Manage leasing activities, including responding to inquiries, showing apartments, taking applications and deposits, verifying applicant information, following up with prospects, and ensuring timely lease renewals.
Maintain the community in an attractive manner and inspect the property daily.
Collect and post rents and other on-site monies, make daily deposits, keep records, track collections, pursue delinquent accounts, issue notices, and attend eviction proceedings as needed.
Screen and score rental applicants, control delinquency, and process bad debt files for collections.
Administer the operating budget and control monthly expenses.
Assemble and forward credit, income, and verification documents for prospective-resident approvals and re-certifications to the Compliance Manager.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track unit inspections and ensure preventive maintenance is completed; sign off on vacant units as market-ready and provide correction lists.
Schedule capital improvements and repairs, collect three bids based on common specifications, and forward them to the Regional Manager for approval.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Ensure financial reports, records, and paperwork are completed accurately and on time.
Monitor neighborhood market conditions and ensure residents comply with lease terms and community rules.
Develop and implement resident-relations programs.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries and property loss or liability issues promptly to Human Resources or the appropriate parties.
Read and follow company policies and procedures, respond promptly to email, learn and maintain Yardi Voyager, and communicate effectively.
Perform other duties as assigned.