Assistant Community Manager

The Scion Group•Greensboro, NC

21d•Onsite

About The Position

The Scion Group is hiring an Assistant Community Manager to help lead a student living community and support the General Manager in maintaining the property’s operational and financial performance. The role calls for a customer-centric, adaptable, detail-oriented professional who can prioritize effectively and act as General Manager when the General Manager is absent. The position is based at the assigned property and may require periodic travel. Work generally takes place during daytime business hours, with additional non-traditional hours during peak times and emergencies. The role works in a fast-paced, agile collegiate environment.

Requirements

Exceptional written and verbal communication skills.
Meticulous attention to detail.
Customer-centric mindset.
At least 1 year of experience working at living communities or in property management.
Proficiency with property management systems.

Nice To Haves

Experience with Entrata property management software is preferred.

Responsibilities

Provide leadership and coaching to staff, promote a positive and productive team environment, and assist with hiring, retention, and training.
Ensure onsite staff are trained and comply with Fair Housing, safety, and company policies.
Manage the onsite schedule, including after-hours on-call shifts.
Prepare, respond to, and advise on community matters, including market conditions, property condition, policies, procedures, and onsite emergencies.
Deliver legal and resident notices and file evictions in accordance with company policy and local ordinances.
Assist with planning and leading annual turnover processes.
Manage resident accounts and utility billing, coordinate accounts receivable, and maintain regular audits and documentation.
Ensure move-ins, room assignments, transfers, and move-outs are completed efficiently.
Help maintain a safe and sanitary community, including property appearance, facilities, preventative maintenance, and service.
Maintain the appearance of building exteriors, common areas, amenities, and apartments.
Assist with inspections and walk vacant apartments or bed spaces monthly.
Inspect grounds, interiors, resident amenities, and common areas to ensure compliance with codes and company standards.
Coordinate work orders with appropriate staff or vendors.
Assist with month-end reporting, reconciliation, and balancing accounts receivable.
Apply late-fee, NSF-fee, and collection policies, with a goal of keeping delinquency below 2% by month end.
Post and collect damage charges from quarterly inspections; assess move-out damage and prepare final billing or process refunds.
Manage customer sales interactions directly and by guiding team members in line with company standards.
Conduct weekly market surveys.
Lead customer-experience and engagement initiatives and additional marketing opportunities.
Manage promotional materials and property incentives within marketing and concession budgets.
Provide direction on sales and revenue goals, lead the team toward achieving them, and use KPIs to report trends, identify insights, and address issues proactively.
Identify and recommend local marketing opportunities, messages, and materials to drive property traffic.
Resolve escalated resident concerns and account matters in a timely manner.
Act as General Manager in the General Manager’s absence.