Assistant Community Manager - Caroline Ralston Creek - Arvada, CO
About The Position
Caroline Ralston Creek is seeking a motivated, customer-focused, and detail-oriented Assistant Community Manager to support daily property operations, enhance the resident experience, and contribute to the community’s overall success. The role supports the Community Manager with property operations and performance while providing service to residents, prospective residents, vendors, and team members. This role requires on-site work as scheduled. Property assignments, work location, schedule, and hours may be modified or reassigned based on business needs, operational requirements, or owner/client requests.
Requirements
- High school diploma or GED required.
- Valid driver's license, current automobile insurance, and reliable transportation required.
- Strong customer service and interpersonal communication skills, with the ability to build positive relationships with residents, prospects, vendors, and team members.
- Excellent organizational skills and strong attention to detail and accuracy.
- Ability to prioritize multiple responsibilities and manage competing deadlines in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Professional verbal and written communication abilities.
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
Nice To Haves
- Previous residential property management, leasing, hospitality, retail, or customer service experience preferred.
- Two or more years of residential leasing and/or property management experience preferred.
- Experience managing rent collections, resident accounts, and financial processes preferred.
- Bachelor's degree in Business, Property Management, or a related field preferred.
- Experience with Yardi, ResMan, OneSite, or other property management software preferred.
- Working knowledge of Fair Housing practices and multifamily operations preferred.
- Bilingual skills are a plus but not required.
Responsibilities
- Assist with the daily operations and overall performance of the community.
- Manage resident accounts, rent collections, payment processing, delinquency follow-up, and tenant notices.
- Support leasing, occupancy, and resident retention goals through customer service and operational support.
- Process applications, conduct screenings, and assist prospective residents throughout the leasing process.
- Coordinate with maintenance staff to ensure timely completion of service requests and apartment turns.
- Respond professionally and promptly to resident concerns, questions, and requests.
- Maintain accurate resident files, financial records, and operational documentation.
- Assist with lease renewals, move-ins, move-outs, and resident communications.
- Support community marketing efforts, resident engagement activities, and occupancy initiatives.
- Ensure compliance with Fair Housing regulations, company policies, and applicable laws.
- Assist the Community Manager with financial reporting, property performance monitoring, and operational objectives.
- Perform other duties as assigned.
Benefits
- Comprehensive medical plans with flexible coverage options for employees and their families.
- Dental and vision insurance options.
- Health Savings Account with employer contributions.
- 401(k) with company match.
- Life and disability insurance options.
- Vacation time that starts accruing on Day 1.
- Paid holidays and floating holidays.
- Wellness programs.
- Professional development and education opportunities.
- Supplemental benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
