Assistant Store Manager

Community Choice Financial Family of Brands•Louisville, KY

21d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, risk management, and support of store performance. The ASM helps provide suitable financial services, manage customer accounts, maintain compliance and security, and support and coach Customer Service Representatives when applicable. This is an in-person, full-time position in Louisville, Kentucky, with a schedule of at least 40 hours per week that includes weekends. Store hours and minimum hours may vary by brand and at the Company’s discretion. The position pays $16.00 per hour. The company offers paid on-the-job training, development resources, cross-brand training, a key holder program, and performance-based career advancement. Benefits include medical coverage choices, retirement plans, insurance options, paid time off, educational reimbursement, mental health resources, and employee discounts. The job may involve work outside the store for vehicle appraisals, errands, and external marketing, as applicable.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, a point-of-sale system, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customer needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and perform opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s eleven brands.
Key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources, life coaching, and other resources for employees and family members.
Free access to a discount marketplace with nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.