Asm Jobs

About The Position

Requirements

• Must work onsite in Fairfax, Virginia.
• Must be a U.S. citizen currently residing in the United States; dual citizenship is not allowed for this work.
• Must hold an unexpired U.S. passport book.
• Must be able to obtain and maintain a DoD Secret clearance and CJIS background check.
• 3–4 years of experience in network operations or technical support.
• Understanding of enterprise networking concepts, including BGP, OSPF, MPLS, and VPN technologies.
• Working knowledge of Microsoft Azure networking services, including ExpressRoute, VPN Gateway, and Virtual WAN.
• Experience with network monitoring tools and SPAN or packet-capture analysis.
• Experience with ticketing systems and incident-management processes.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently in a 24x7 operational environment.
• Strong attention to detail and commitment to documentation standards.
• Customer-service orientation and ability to manage multiple priorities.
• At least one listed certification: Microsoft Azure certification; ACE-A (Arista Certified Engineer – Associate); ACE-S (Arista Certified Engineer – Specialist); JNCIA-Junos; JNCIS-SP; JNCIS-ENT; CompTIA Network+; CompTIA Security+; or CCNA.

Nice To Haves

• Familiarity with network automation concepts and scripting, including PowerShell or Python.
• Experience with federal government cloud environments.
• Cisco CCNP or equivalent networking certification.
• Prior experience in a Managed Service Provider (MSP) or cloud operations environment.

Responsibilities

• Lead triage and mitigation of moderate-complexity Livesite incidents, customer-reported incidents, and deployment incidents.
• Perform optical SPAN monitoring and mitigations to optimize network performance.
• Support WAN incidents and coordinate resolution activities.
• Execute end-to-end deployment of Microsoft ExpressRoute devices for assigned sites, including onboarding to GWM.
• Validate and troubleshoot buildout configurations before production deployment.
• Conduct root cause analysis on recurring incidents and develop preventive measures.
• Issue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partners.
• Support decommissioning activities, including networking decommissioning for federal cloud environments.
• Provide technical guidance to Tier 1 engineers during complex incidents.
• Create advanced troubleshooting guides and technical documentation for the knowledge base.
• Serve as the primary escalation point for Tier 1 support teams.
• Coordinate capacity planning and onboarding with Microsoft partners, including AT&T, BT, Verizon, and Equinix.
• Manage the end-to-end contract sign-off process for new Microsoft partners.
• Escalate highly complex or specialized issues to Tier 2 with comprehensive documentation.
• Participate in post-incident reviews and contribute to continuous improvement initiatives.