Specialty ASM
About The Position
The Specialty Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. At times, the manager is expected to provide full leadership over the store. The manager collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience working in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
- If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
Nice To Haves
- Bachelor's degree in a related field.
- At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- Experience in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.
Responsibilities
- Anticipate customer flow and work demand, and adjust efforts and schedules to provide coverage where and when needed.
- Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
- Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
- Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Provide full leadership over the store when required.
- Collaborate with store leadership, the District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
- Support assignments tailored to specialty areas and potentially rotate through Merchandising and Operations assignments for cross-training and development.
- Travel occasionally to meetings, trainings, or to support neighboring stores, as needed.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards
- Learning and development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
