Specialty ASM
About The Position
The Specialty Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction. The manager may be expected to provide full leadership over the store at times. The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience working in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
- At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Nice To Haves
- Bachelor's degree in a related field.
- At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
- Experience in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.
Responsibilities
- Anticipate customer flow and work demand, and adjust efforts and schedules to ensure appropriate coverage.
- Plan for sales spikes and ensure products are in stock to support demand.
- Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
- Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Collaborate with store leadership, the District Manager, and Area support staff to meet service, sales, and operational objectives.
- Provide full leadership over the store when expected.
- Rotate through Merchandising and Operations assignments for cross-training and development.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broader discount platform
- Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
