Specialty ASM

Lowe's Home Centers • Tempe, AZ

8d • Onsite

About The Position

The Specialty Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. Specialty responsibilities may be tailored to areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development.

The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop approaches to service, sales, and operational objectives. At times, the Specialty Assistant Store Manager is expected to provide full leadership over the store. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing retail, business-to-business, outside sales, or consumer service sales associates.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure sufficient in-stock products to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Perform role-specific assignments and priorities in specialty areas such as cabinets and appliances.
• Rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed