Specialty ASM

Lowe's Companies, Inc. • Waxahachie, TX

1d

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the Lowe’s in-store experience. At times, the position provides full leadership over the store.

The role works with store leadership peers, the District Manager, and Area support staff to assess customer needs and determine how to meet service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development.

Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores. The position is salaried and generally scheduled for 48 hours per week, with additional hours potentially required by business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand and redirect efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure the store has sufficient in-stock products to support demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead a team of associates to deliver exceptional service and maintain a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• At times, provide full leadership over the store.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods to achieve service, sales, and operational objectives.
• Perform specialty-area assignments and potentially rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed