Specialty ASM

Lowe's Home Centers • Arvada, CO

2d

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. The manager anticipates customer flow and work demand, adjusts efforts and schedules to ensure coverage, plans for sales spikes, and maintains inventory to support demand. They conduct safety walks, monitor store power-equipment use, and coach associates on safe work practices.

The role collaborates with peers on the store leadership team, the District Manager, and Area support staff to assess customer needs and establish service, sales, and operational priorities. Assignments are tailored to specialty areas such as cabinets and appliances. The manager may rotate through Merchandising and Operations assignments for cross-training and development, and may sometimes provide full leadership over the store. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must be licensed as a salesperson or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and work demand, and redirect efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure the store has sufficient in-stock inventory to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop service, sales, and operational plans.
• Provide full leadership over the store when required.
• Undertake specialty-area assignments and potentially rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed