Specialty ASM

Lowe's Companies, Inc. • Asheville, NC

2d

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store.

The Specialty Assistant Store Manager anticipates customer flow and work demand, adjusts efforts and schedules to maintain coverage, plans for sales spikes and product availability, and promotes safe work practices through safety walks, equipment monitoring, and associate coaching. The role collaborates with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances; the role may also rotate through Merchandising and Operations assignments for cross-training and development.

Regular travel is not required, although occasional travel may be needed for meetings, training, or support of neighboring stores. The position is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs, and requires morning, afternoon, and evening availability any day of the week. Physical duties may involve prolonged standing and sitting, and the associate must be able to lift at least 25 pounds without assistance and may lift more than 25 pounds with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform duties that may require prolonged standing, sitting, and other necessary activities.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Anticipate customer flow and work demand and redirect efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient product in stock to meet demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Provide full leadership over the store when expected.
• Collaborate with store leadership peers, the District Manager, and Area support staff to achieve service, sales, and operational objectives.
• Perform role-specific assignments and priorities in specialty areas such as cabinets and appliances.
• Rotate through Merchandising and Operations assignments for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed