Specialty ASM

Lowe's Home Centers • Worcester, MA

9d • Onsite

About The Position

The Specialty Assistant Store Manager leads associates who provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. The manager may at times provide full leadership over the store and collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development.

The position does not require regular travel, though occasional travel may be needed for meetings, training, or support of neighboring stores. The role is generally scheduled for 48 hours per week, with additional hours possibly required based on business needs. Morning, afternoon, and evening availability is required any day of the week. Physical duties may involve prolonged standing, sitting, and other activities, as well as lifting at least 25 pounds without assistance and possibly more than 25 pounds with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or consumer service.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability mornings, afternoons, and evenings any day of the week.
• Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold the applicable salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and workload, redirecting efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store is sufficiently stocked to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for meeting service, sales, and operational objectives.
• Perform assignments tailored to specialty areas such as cabinets and appliances.
• Rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally to meetings, training, or neighboring stores when needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, work/life services, and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
• Learning and development opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed